SHIPPING INFO
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EU Delivery* Express
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| Standard Package |
Days
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<€25
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€25 +
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<4KG
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1-2
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€3.95
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FREE
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Large Package
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Days
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< €75
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€75 +
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€300 +
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Heavy (4-10 kg )
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4-9
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€10.00
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€10.00
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FREE
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Bulky (10-100 kg)
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4-9
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€69.00
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€49
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FREE
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We ship to: UK, Ireland, France, Austria Germany, Italy, Spain, the Netherlands, Belgium , Luxemburg, Czech Republic
Express Shipping Standard Package
Express shipping takes 24-48 hours and it is a signature-only, fully trackable service provided by DHL (Europe & France) and ChronoPost (France).
Orders placed by 12 Midday CET are dispatched the very same day from Monday to Friday, orders placed after 12 Midday CET will be dispatched the following working day.
Heavy Items (4-10 kg)
€ 10.00 flat rate shipping – free for orders over € 300.00
Heavy orders can sometimes take 3-5 days extra for delivery, so please factor this into any orders for large items.
Orders under € 150.00 which fall in the heavy category are shipped with Colissimo. Orders over € 150.00 which are under 10 kgs volumetric weight will be shipping via DHL/Chronopost. If you are unsure whether your order will be under 10 kgs volumetric weight, please contact our customer service team
customerservice@elementeurope.eu .
Heavy items include Skate cruisers, Skate completes, Snowboards, Snowboard Bags, Snowboard Boots, Surfboards, Surfboard Bags, Cabin Bags, Travel Bags etc.
For further info, please contact
customerservice@elementeurope.eu
Billabong reserves the right to change the shipping method if these guidelines are not met. We will refund you for this charge and advise you of your new tracking number.
Bulky Items (10-100 kg)
€ 69.00 flat rate shipping - orders under € 75.00
€ 49.00 flat rate shipping - orders over € 75.00
FREE shipping – orders over € 300.00
Orders under € 150.00 which fall in the heavy category are shipped with Colissimo. Orders over € 150.00 which are under 10 kgs volumetric weight will be shipping via DHL / Chronopost.
If you are unsure whether your order will total volumetric or real weight please contact our customer service team
customerservice@elementeurope.eu
* Unfortunately we cannot offer express shipping for heavy and bulky items.
Order Tracking
You will receive an order confirmation via email once your order is despatched. The email will include the tracking number of the courier used. You are then able to track the status of your order on the courier’s website. For further questions please don’t hesitate to contact our customer service
customerservice@elementeurope.eu